Loyalty Assist provides managed member services for loyalty programmes. AI answers balance, tier, redemption and account enquiries live against your loyalty platform, at any hour. Our own trained agents take the disputes, the fraud and the vulnerable members. One platform, one contract.
Our full website is in development. Enquiries are welcome in the meantime.
Three services, delivered on one platform and under one contract.
Inbound member services. Balances, tier status, redemption eligibility, programme rules, card replacement and account updates, answered by AI in real time from your loyalty platform. Escalations go to our agents with the full context already open.
Outbound before points expire. Members are called, told their exact balance and offered redemption on the call, with consent handling and TPS screening built in.
Missing points claims taken in full on the first call, validated against your transaction feed and resolved inside policy. Anything that fails validation reaches an agent as a built case rather than a fresh interview.
AI takes the work that is repetitive, answerable from your loyalty platform and low-risk. Trained agents take the work that carries judgement, money, distress or a language the AI is not certified for. The boundary is agreed before launch, written into the contract and audited against every call.
Handled by AI
Handled by our agents
The handover is warm. The agent receives a written summary, the full transcript and the open member record before they speak, so the member does not repeat themselves. Every contact, whether handled by AI or by an agent, is recorded, transcribed and quality-scored.
Loyalty points are money, and a member services line is where they are most exposed. Every statement below is one we can evidence. Powered by CX Assist, Loyalty Assist carries the platform's full compliance stack.
A short review of your current member contact volume, mix and cost, with a written estimate of what changes under Loyalty Assist. We do not quote before we measure.